FAQs

Ordering

Do you provide team discounts?
Yes. We have quantity discounts, and the discounts are based on the amount ordered.

What is the standard turn-around time on an order?
Once received, most orders are shipped within 10 business days. Large orders of 100 items or more may require additional time. For very large orders, please contact us directly.

What can I have personalized on my BatBob products?
Everything can be changed and personalized including colors, designs, team logos, names and player numbers.

What if I do not see my team colors?
You can leave a note in the comments sections describing your team colors and we will match it as closely as possible. Or, if you have a photo of your team's uniforms or logo, you can upload it in the "Add a Logo" section of any custom item order page and we will match it as closely as possible.

Will I get to preview my order?
Yes. Our standard practice is to send a computer-generated image of what your Batbob product will look like for your approval before production. We will make any adjustments to the design before it goes to production to ensure you are 100% satisfied with your order.

Shipping

Which carrier do you use?
Smaller orders are shipped via USPS First Class Mail. Larger orders are shipped via UPS or FedEx.

What if I need my product sooner than the standard turn-around time?
We can expedite product orders for an additional charge. Please contact us to arrange for a rush order. 

Do you ship outside of the United States?
Yes: Although we do not have an official system in place for international shipping (yet), we can arrange for international shipping. Contact us for more information!

Payments

What methods of payments do you accept?

We accept Visa, MasterCard, American Express and Discover cards.

Artwork/Printing

Is my artwork satisfactory for printing?
As long as it is a computer generated logo with clear borders, your artwork should be acceptable for printing.

How well will my logo print?
How well a logo looks on BatBob products is determined by the quality of the logo that is provided. The higher the quality, the better the print will look.

What can you print on a T-Shirt Bob?
Starting with a full color computer graphic (logo), we can apply just about any logo to the T-shirt Bob in full color. We can print on both the front and back sides and have the ability to add details such as player names and numbers.

Will the T-Shirt Bobs fade in the sun?
T-Shirt Bobs will fade in the sun over time, but will last the course of the season.

Product Information

How does the Batbob hold my bat?
The BatBob utilizes a durable bungee loop with a slide adjustor to cinch around the handle base of the bat. If the bat is hit by a baseball while being held by a BatBob, it will not fall off the fence. Usually, players like to keep the loop fairly loose so they can just grab their bat easily, so experience will help decide how tight you want to cinch the BatBob around your bat.

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Keep bats & helmets on the dugout fence, right where a player can find them!